1. General Information

Mountain Adventure Trek is a travel agency specializing in trekking and adventure experiences in the mountainous regions of Peru. By booking our services, you agree to the terms and conditions outlined in this document.

2. Reservations and Payments

2.1. Reservation Process

Reservations can be made through our official website, email, or direct contact with our team. To confirm a booking, an initial deposit of [specify percentage or amount] or full payment for the selected package is required.

2.2. Payment Methods

We accept payments via bank transfer, credit and debit cards (Visa, MasterCard, etc.), and other authorized payment platforms.

2.3. Pricing Policy

The prices displayed include the services specified in the itinerary. Additional costs, such as personal expenses, tips, and activities not mentioned, are not included. Prices are subject to change based on market conditions, taxes, or fees.

2.4. Payment Deadlines

Full payment must be completed at least [specify time frame] before the scheduled trip date.

3. Cancellations and Refund Policy

3.1. Cancellations by the Customer

All cancellation requests must be submitted in writing. Cancellation fees will apply as follows:

• More than 30 days before the trip start date: 80% refund.
• Between 15 and 30 days: 50% refund.
• Less than 15 days: No refund.

3.2. Cancellations by Mountain Adventure Trek

In exceptional circumstances (e.g., natural disasters, political unrest), Mountain Adventure Trek reserves the right to cancel trips. Alternative arrangements or partial refunds will be offered based on the situation.

3.3. Refund Process

Approved refunds will be processed within [specify time frame], minus applicable administrative fees.

4. Changes to Travel Plans

4.1. Changes Requested by the Customer

Any changes to confirmed bookings are subject to availability and may incur additional charges.

4.2. Changes Made by the Agency

Mountain Adventure Trek reserves the right to adjust itineraries for operational, safety, or environmental reasons, ensuring suitable alternatives are provided.

5. Customer Responsibilities

5.1. Documentation

Customers are responsible for obtaining all necessary travel documents, such as passports, visas, and medical certificates.

5.2. Physical and Health Requirements

Participants must be in suitable physical condition for the activities included in the package. It is the customer’s responsibility to inform the agency of any relevant medical conditions.

5.3. Conduct

Customers must respect local cultures, follow guide instructions, and act responsibly toward the environment and other travelers. Mountain Adventure Trek reserves the right to terminate services for inappropriate behavior.

6. Agency Responsibilities

6.1. Service Quality

We are committed to delivering high-quality services as described in the package details.

6.2. Limitations of Liability

Mountain Adventure Trek is not responsible for:

• Delays or cancellations by third-party providers.
• Lost or stolen personal belongings.
• Events beyond our control, such as weather or natural disasters.

7. Travel Insurance

It is highly recommended that all participants purchase travel insurance covering accidents, medical expenses, cancellations, and lost belongings. Mountain Adventure Trek will not be held liable for issues covered by such insurance.

8. Complaints and Dispute Resolution

8.1. Complaints

Complaints must be submitted in writing within 30 days after the trip’s completion. Our team will address concerns promptly and fairly.

8.2. Governing Law and Jurisdiction

This agreement is governed by the laws of Peru, and any disputes will be resolved in the courts of Cusco.